As a Sr. Business Process Consultant, you will be the functional and process expert on customer engagements—helping customers translate business requirements into configuration requirements using ServiceNow’s Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) solutions. Your goal: enable customers to accelerate outcomes, align IT with business strategy, and drive measurable value.
The Public Sector Platform Architect (PA) in Impact at ServiceNow is a strategic technical leader responsible for guiding platform strategy, governance, and value delivery for public sector customers in large-scale, compliance-driven environments. This role blends deep technical expertise with consultative advisory skills to ensure ServiceNow solutions are successfully deployed, governed, and adopted. The PA partners with Customer Success Manager, Customer Success Executives, Expert Service, Partners, and account teams to advise on enterprise-scale implementations, drive platform health, and deliver measurable outcomes.
The ServiceNow Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role involves working closely with stakeholders and technical teams to align platform capabilities with business objectives and drive digital transformation.
The Sr. Technical Consultant, ITAM Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow ITAM products based on configuration best practices. You will configure Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. customization. Up to 50% travel annually.
As a Pr. Technical Consultant at ServiceNow, you will be the functional and technical expert of a customer engagement team. You will consult with customers and configure the ServiceNow IT Service Management products based on configuration best practices to help customers achieve their business outcomes.
We’re looking for an experienced Manager, Integration Solutions to provide deep technical expertise to support the pre- to post-sales process with global enterprise customers. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.
This Principal Workflow Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges.
The company is looking for an IT Systems & Operations Manager to build a secure and scalable IT environment across their global workforce, defining best practices for IT management and employee experience while ensuring smooth day-to-day operations, managing laptop procurement, troubleshooting access issues, and overseeing global inventory.
The Senior Technical Consultant at ServiceNow works with customers to drive consumption, adoption, and customer satisfaction. You will be a technical expert, consulting with customers and configuring the ServiceNow Customer Workflow products based on configuration best practices. The goal is accelerating and driving customer business outcomes.
Integration Architects are responsible for ensuring that client solutions being deployed and operationally maintained contain the most efficient technological and business process considerations enabling the capabilities required to meet specific business needs. This role is responsible for overall technical solution, including HRT configuration, integrations, testing, and data modeling.